| FSSC
Apprenticeship Claims Procedure:
When submitting
claims for apprenticeship frameworks please follow the guidelines
below carefully as errors or missing evidence will delay
the process of your claim.
Compulsory
evidence to submit:
| |
Evidence |
Example
of acceptable evidence |
|
| |
NVQ
attainment |
Copy
NVQ Certificate, certified copy of Awarding Body Statement
of Achievement |
|
| |
Key
Skills |
Copy
of Key Skills certificate, Copy of GCSE certificates
if claiming concession |
|
| |
ERR
Workbook |
Copy
of signing off page of ERR workbook |
|
Completing
the Certificate Request form:
Please
ensure that all applicable information is completed. Failure
to complete all necessary information will result in the
claim being delayed/rejected.
Part
1 Example:
Part
2 Example:
Part
3 Example:
Frequently
Asked Questions:
How
long will it take to receive the certificate?
Certificates are usually sent within 6 weeks of receiving
payment.
Where
shall I send my claim to?
All claims should be sent to Education Administrator, FSSC,
51 Gresham Street, London EC2V 7HQ.
Who
should I address my claim to?
Claims should be addressed to the Education Administrator.
I
have a query, who do I contact?
If you have a financial related query e.g. to check that
payment has been taken for your claims, please contact the
Education Administrator on 0845 257 3772.
If you have a query relating to frameworks, concessions,
status of certification claim, please contact the Education
Administrator on 0845 257 3772.
How
do we pay?
All claim forms must be accompanied by payment either a
cheque or purchase order for invoicing. Payment can also
be made by BACs. Certificates will not be issued until payment
in received in full. For further information on payments
please contact the Education Administrator.
What
is the quickest method of payment?
Cheque is the quickest method of payment as this can be
banked immediately.
What
do I do if I haven’t received my certificates?
In the first instance, you should contact the Education
Administrator via the main FSSC contact routes (telephone
& email).
How
long does FSSC keep copies of claims forms for?
Claims are held in storage and then destroyed after 6 months.
Should
I send originals or copies of evidence?
You should send copies of evidence rather than originals
as claims are destroyed after a period of time.
What
evidence is acceptable to accompany claims?
Suitable evidence for each part of the apprenticeship framework
is listed in the table, click here for more information.
What
happens if my claim is rejected?
You will receive a letter outlining why your claim has been
rejected and what else will need to be completed to meet
the evidence criteria, if appropriate.
Why
would my claim be rejected?
There are a number of reasons why a claim could be rejected.
The most common reason is that the required evidence is
not submitted. Other possible reasons include certificates
having already been issued for a particular candidate, forms
not completed correctly, ERR workbook not signed by all
parties etc.
What
should I do if there is an error on the certificate?
Return the certificate to the Education Administrator, either
via post or fax to 0845 257 3770, noting the error and a
corrected version will be issued.
|
